At CK11, your privacy is not an afterthought — it is built into the platform from the ground up. This privacy policy explains exactly what personal data ck11.club collects, why we collect it, how we store and protect it, and what rights you have over your own information. We keep things plain and straightforward so you always know where you stand.
Six things CK11 commits to when it comes to your personal data
Every piece of data you send to ck11.club travels through 256-bit SSL encryption. Your login details, payment information, and personal data are protected in transit at all times.
CK11 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the CK11 platform and is used only as described in this policy.
CK11 does not store your payment card or mobile banking credentials on its servers. All payment transactions are processed through secure, encrypted third-party payment gateways.
You have the right to access, correct, or request deletion of your personal data at any time. Contact CK11 support and we will process your request within a reasonable timeframe.
CK11 only collects the personal data that is genuinely necessary to operate the platform, verify your identity, process payments, and comply with legal obligations. Nothing more.
You can opt out of CK11 marketing communications at any time by updating your preferences in your account settings or by contacting support. Opting out will not affect your ability to use the platform.
CK11 operates the online betting and gaming platform available at ck11.club. When this privacy policy refers to "CK11", "we", "us", or "our", it means the operator of ck11.club and all associated services provided under the CK11 brand.
This privacy policy applies to all personal data collected through ck11.club, the CK11 mobile app, and any other CK11 digital service. By registering an account or using the CK11 platform in any capacity, you acknowledge that you have read and understood this privacy policy.
CK11 collects personal data in two ways: information you provide directly when using the platform, and information collected automatically as you interact with ck11.club.
When CK11 requests identity verification — which may happen at registration, before your first withdrawal, or at any point during your account lifetime — you may be asked to submit a copy of a government-issued photo ID and a recent proof of address. These documents are used solely for identity verification and anti-money-laundering compliance. They are stored securely and are not shared with third parties except where required by law.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Name, DOB, Address | Account registration and identity verification | Duration of account + 5 years |
| Email and Phone | Account access, support, and notifications | Duration of account + 2 years |
| Transaction History | Financial records and AML compliance | 7 years from transaction date |
| Betting Activity | Platform operation and responsible gaming monitoring | Duration of account + 3 years |
| Device and IP Data | Security, fraud prevention, and platform analytics | 13 months from collection |
| Identity Documents | KYC and AML compliance | Duration of account + 5 years |
CK11 uses the personal data it collects for the following purposes:
CK11 processes your personal data on the following legal grounds:
CK11 does not sell your personal data to third parties. We may share your data with the following categories of third parties only where necessary and only for the purposes described in this policy:
CK11 shares the minimum necessary payment information with our payment processing partners to facilitate deposits and withdrawals. These partners are contractually bound to handle your data securely and to use it only for payment processing purposes.
CK11 may use third-party identity verification services to assist with KYC checks. These providers process your identity documents under strict data processing agreements and are not permitted to use your data for any other purpose.
Some games available on ck11.club are provided by third-party game studios. These providers may receive your player ID and game session data to operate the game. They do not receive your full name, contact details, or payment information.
CK11 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by law, court order, or in connection with the prevention or detection of crime.
CK11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use ck11.club. Cookies are small text files stored on your device when you visit the site.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your CK11 account.
CK11 retains your personal data for as long as your account is active and for a defined period after account closure, as required by our legal and regulatory obligations. The specific retention periods for each data type are set out in the table in Section 2.
When the applicable retention period expires, CK11 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for platform analytics purposes.
If you request account closure, CK11 will begin the data retention countdown from the date of closure. You will not receive marketing communications after your account is closed, but CK11 is legally required to retain certain financial and identity records for the periods specified above.
CK11 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.
As a CK11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact CK11 support at [email protected].
CK11 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.
CK11 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If CK11 discovers that a player is under 18, the account will be closed immediately and any personal data associated with it will be deleted, subject to any legal retention obligations.
If you believe that a minor has registered an account on ck11.club, please contact us immediately at [email protected] so we can investigate and take appropriate action.
CK11 may update this privacy policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.
For significant changes — particularly those that affect how we use your personal data or your rights — CK11 will notify registered players via email or an on-platform notification before the changes take effect. Your continued use of ck11.club after any update constitutes acceptance of the revised privacy policy.
If you have any questions, concerns, or requests relating to this privacy policy or the way CK11 handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 48 hours.